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Welcome to a new year of TechFluencerTalk! In this episode, Hugo Almeida and Jose Espitia kick off 2026 by diving into the rapid evolution of technology, the upcoming World Cup hype, and how Abitronix is helping businesses stay ahead of the curve.
From the "human element" in cybersecurity to the transformative power of AI in customer experience, this episode is packed with insights for IT leaders and entrepreneurs alike.
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In This Episode, We Discuss:
- The 2026 World Cup & Tech: How the global excitement around the World Cup is inspiring a new season of Webinars and Lunch & Learns, each one connecting cutting-edge technology to the strategy, passion, and energy of the beautiful game of fútbol (soccer).
- The "Human Element" of Security: Why are your employees your biggest security risk and your best defense. We discuss the importance of Managed Security Awareness Training in an age of AI-driven phishing and deepfakes.
- AI in the Contact Center: A look at how AI analytics (featuring a deep dive into Dialpad) is helping BPOs and enterprises manage high-volume communication while improving agent performance and customer satisfaction.
- The 2026 Roadmap: Details on our monthly "Bits and Bytes" webinar series and the highly anticipated Tech Expo at Kean University on March 3rd.
00:00 - Tempo: 120.0